In this case Loverlock will send you confirmation by e-mail of the receipt of the declaration of withdrawal, with the confirmation of the reservation of the withdrawal which will take place in the manner indicated above.Or download this return form and email it to us at completed in all its parts. Contact Loverlock Customer Service at free toll-free number 800 90.51.77 for Italy and to the number +39 02 82 900 258 for other European Union countries, we will take care of booking the courier for you and filling in the return form with you, you will only have to take care of putting the goods back in the package as you received it, close it well and wait for collection, the courier will apply the label for shipping.The tag and seal on the items to be returned must not be cut or broken, the shoes must not show signs of use (intact sole).

If you are not satisfied with your purchase, for any reason, unworn items can be returned for a size/color change or a refund within 14 days from the date of receipt of the goods, if purchased from a country belonging to the European Union. If the parcel is not delivered due to customer-dependent causes (wrong address, always absent recipient, incorrect telephone number, etc.) or if the customer refuses delivery, the shipping costs and any customs charges will be deducted from reimbursement due to the customer’s negligence. If the package is damaged, or if a part of the product is missing, the packaging must be kept for further verification.Īny dispute concerning damages, shortages, or delivery to the wrong address must be notified to Loverlock no later than 14 days from the date of delivery resulting on the courier's website, otherwise it will not be accepted.Īll customers who place an order establish a business relationship with and therefore undertake to accept the delivery of their parcel. In the event that the delivery has been accepted with an unauthorized signature or if there is evidence of tampering with the parcel, customers are kindly requested to report the incident immediately to the courier and to contact Loverlock at the address: or contact the customer service by phone at the number: +39 02 82.900.258. If, for any reason, the packaging appears to have been tampered with or if the adhesive tape is not intact, please sign the receipt with goods subject to check or refuse delivery. Loverlock packages are carefully packaged in a clear plastic wrap and the package is sealed with LOVERLOCK adhesive tape placed around the package. Upon arrival of the goods, we request our customers to inspect the parcel carefully before signing the delivery of the shipment. In case of special requirements on delivery times please contact The Customer Service at Number: +39 02 82.900.258. In certain periods of the year (For Example Sales and holiday periods) deliveries may take longer. Please note that Loverlock cannot deliver to mailboxes (P.O. Shipments destined outside of the European Union are handled by DHL Courier with delivery within 3 - 5 business days from the order date.

Shipments destined inside the European Unionare handled by DPD Courier with delivery within 3 - 5 business days from the order date. Orders placed during the weekend will be processed on the following working day during the morning.

This service is not available on Saturdays, Sundays or public holidays. Shipments in Italy, San Marino and The Vatican City are free of charge using BRT Courier and are delivered within 1 to 3 business days from the order according to the delivery areas. For orders placed by December 20th, we guarantee delivery of your gifts by December 24th.

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